Go back home > FAQ > no category

FAQ

#Care Recommendations #Custom Tailoring #Delivery and Payment #Order of Goods #Price and Discounts #Returning #Sizes and Measurements #Sketch and Design

Hi, Am interested in the Sirène leotard for my daughter. Would it be possible to slightly amend the design by putting blue or feathered material in place of the flesh coloured material at the chest area? If so, would this incur an additional cost? Many thanks

Answer:

Dear Trish,

Thank you for your query! We could cover the flesh area on the chest by extending the same feathers up. In this case the price will be calculating individually according to the size. Please send the measurements of your daughter at [email protected]

We'd be glad to take your order!

Meine Tochter hat einen gelb-bunten Anzug auf Ihrer Seite gesehen. Diesen hätte sie gerne in ihrer Größe. Leider kann ich keine Artikelnummer dazu finden. Wie kann ich diesen Anzug auswählen und wie erfahre ich den Preis? Beste Grüße Gabriele Schulze

Answer:

Dear Gabriele,

Thank you for your query!

Please send me the model of that yellow leotard which you daughter likes and send me her measurements at [email protected] . Our experts will calculate the price of the leotard according to her size.

Hello May I know if you can deliver leotard in 2 weeks ! Our competition is on 4th June,I liked the Angelic or Jaklin ,Can u deliver in two weeks ?! Even if without crystals ? Pls answer me ASAP

Answer:

Dear Ronza,

Thank you for your query!

If you place the order till Monday, we would be able to produce and deliver the custom leotard by June 4th. If you would like to order the in-stock leotard, send me the measurements of your daughter and I'll provide the list of availbale in-stock leotards. To define the size please provide chest, hips and girth (around the torso).

All in-stock leotards currently without crystals. You are free to have any amount of stones you need. Pasting with crystals will take 2-3 days. Shipping takes 4-6 days.

If you will decide to order the custom leotard, send me the model of the leotard and full list of measurements ( see attachment). Follow the link to our on-line tutorial "How to take measurements" - /tips/how-to-take-measurements-for-women

Let me know if you have any questions,

Thank you!

How I can to look on-line reportings from Aerobic gymnastics World Championship in Korea?

Answer:

Dear Eduard,

Our web-store does not provide this kind of information. You better find this information by browsing through the internet or check the official Aerobic gymnastics web-site.

Bonjour j'ai acheté le justocorps "sirène" l'année dernière en octobre mais il a tout de suite été trop petit. Donc ma fille ne l'a jamais mis...est-ce que on pourrait l'échanger contre le même mais en plus grand? Pour le rajouter à ma nouvelle commande pour un deuxième justocorps que je voulais commander. Comme ça je profite des frais port. Bien cordialement Mme Peira

Answer:

Dear Fabienne,

According to our return and exchange policy, you have a right to refuse or exchange the item during 7 days after receiving. According to the fact that you received the leotard last October, we have a right to reject your claim even without processing. But as soon as you are going to place a new order and you are known as a respectable customer, we will consider your claim.

To exchange the small "Sirene" leotard to the one in bigger size, please send the small leotard back at our warehouse. When we receive the small leotard and check for defects, you'll be informed about the results of your claim. If we find out that the item was worn or has mechanical failures (splits, scratches, chips), excluding concealed manufacturing faults, we will take negative decision and refuse to settle your claim.

Use the shipping address below:

Receiver's name: Alexander Oreshkov

Address: 14ya Street, 56a

Zip code: 426006

City: Izhevsk

Country: Russia

Phone: +7(3412)912-613

You can use any deliver method exept DHL. Don't use DHL because it's takes so much paper work for us to receive the package.

Looking forward to hear from you.

1. Does the price of "Phoenix' design,$257 include crystals? 2. Can you make "Phoenix' design with long sleeves? In that case, how much is it? 3. Can you show me pictures of other colors for "Phoenix' design ? 4. Can you make the long sleeved "Phoenix' design by the mid-Aug?

Answer:

Dear Customer,

Thank you for your query!

The price for the Phoenix leotard $257 is listed for the leotard itself without crystals. Crystals shall be paid additionally. You may choose the amount of crystals in the section "Crystals" on the right from the leotard and you'll see that the price changes automatically. Yes, we can make the Phoenix with long sleeves. The price of the leotard with long skin-coloured mesh sleeves with the design on the wrist is $287. We don't have any pictures of the Phoenix in another color. but we would gladly draw a sketch for you of the Phoenix leotard in any colors you need. Price of the sketch with color changes is $10. We have more than enough time for production by the middle of August. If you are ready to move forward with the order, please email me at [email protected]

Thank you!

I would like to know if you will be able to design costumes for pole fitness. Could be leotard or 2 pieces. please contact me for more details,regard daniela

Answer:

Dear Daniela,

Thank you for your query!

We already have an experince producing the leotards for pole dance. The price of the sketch is $30. Please send all your requirements and preferences at our e-mail address [email protected]

Thank you!

Hi, I was just wondering whether you would able to custom make me a unitard - with long arms and long legs? Or whether you have any already made and on sale? I have a couple of designs I can send you. All the best Jasmine

Answer:

Dear Jasmine,

Thank you for your query!

We would be glad to produce a custom unitard for you. Please send the pictures of designs and your height at [email protected]. After we get the pictures and your height, our experts will calculate the final price of the unitard.

In what contry is sorry i not speak inglés Espanol:en que pais es perdón no hablo ingles

Answer:

Dear Constanza,

Thank you for your query! We are based in Russia and deliver worlwide.

Hi, You don't have a size chart for your Warmup Booties. I'm just wondering what shoe sizes the S-M-L fit.

Answer:

Dear Cherie,

Please see below our warm up booties size chart:

S - foot length 20.5-22cm

M - foot length 22.5-23.5cm

L - foot length 24-25cm

1 ... 7 8 9 10 11 ... 16

Write new question

Ask Your Question to Consultant

New question successfull added! Manager contact with you soon!

New question not added! Please check question form or try later.